The Omnichannel
Contact Center Software
XCALLY is an innovative Omni Channel software that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center.
XCALLY is currently used in over 60 countries, thanks to its powerful tools and features like Omnichannel modules, IVR system, Contact management, Outbound predictive dialer, Scripting tool, Realtime monitoring, Analytics and reporting, Internal messenger, 3rd-party apps integrations.
REQUEST A DEMOThe key to an effective customer service is focusing on the channels where your customers are. Know your customers and let them interact with you across their favorite channels!
In addition to the already available XCALLY modules - Voice, Web Chat, Email, FAX, SMS - you can add as many channels as you need in just few steps, thanks to the powerful Open Channel tool.
Your Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omnichannel Desktop interface. They can get also the Contact details and the Customer Journey.
Discover more about the XCALLY Motion Omnichannel Contact Center Solution
No need to spend a lot of time for training!
The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!
Discover more about the XCALLY Agent Experience
The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.
Supervisors can also perform call monitoring and recording services for quality assurance purpose.
source: Capterra
"XCALLY is a MUST HAVE for any customer service department. It can be customised to your specific needs. Considering what you get in terms of features, and what you pay - it is a bargain. My team and supervisors love it!”
"XCALLY Motion is a great solution for our business, It helps to track our customers' desires and feedbacks in realtime. Thus we improve customer's experience easily and efficiently. We have raised customer satisfaction and have increased the number of new customers and retain the old ones.”
"XCALLY offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback."
source: SourceForge
"XCALLY is an innovative omni channel contact center and unified communication solution. You could say it's the best digital transformation strategy for any organization that cares about enriching interactions with its contacts. XCALLY has everything from contact management, to predictive dialing to realtime monitoring and more."