The Omnichannel
Contact Center Software
XCALLY is an innovative Omni Channel software that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center.
XCALLY is currently used in over 60 countries, thanks to its powerful tools and features like Omnichannel modules, IVR system, Contact management, Outbound predictive dialer, Scripting tool, Realtime monitoring, Analytics and reporting, Internal messenger, 3rd-party apps integrations.
The key to an effective customer service is focusing on the channels where your customers are. Know your customers and let them interact with you across their favorite channels!
In addition to the already available XCALLY modules - Voice, Web Chat, Email, FAX, SMS - you can add as many channels as you need in just few steps, thanks to the powerful Open Channel tool.
Your Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omnichannel Desktop interface. They can get also the Contact details and the Customer Journey.
No need to spend a lot of time for training!
The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!
Discover more about the XCALLY Agent Experience
The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.
Supervisors can also perform call monitoring and recording services for quality assurance purpose.
“We have been using XCALLY for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing.”
"XCALLY has a very open architecture to allow business’s use different platforms to communicate to customers with. The WebRTC phone bar is essential and a game changer for organizations who need flexibility for their agents. It has allowed us to scale very quickly without having to install legacy software.”
“We chose XCALLY as our communications partner because we shared a vision of the future which recognizes that contact centers need to be able to integrate multiple business processes to multiple communications channels. We continue to be impressed with the way XCALLY has architected its solution to be easy to use as new business applications are introduced.”
