XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel - voice, chat, email, SMS, fax and custom channels (social, video ...) - through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.Discover all the features and available integrations here!
XCALLY is the solution for call centers developed in Italy, from a passionate and professional team, with specific experience and certifications on Asterisk™ and ITIL processes, for the management of customer care. The product has gained international recognition, it has been analyzed as a case of success from UCLA (California) and it is now used in contact centers of all sizes, who are looking for the flexibility provided by the latest versions of Asterisk™, combined with a professional user experience for operators, specific Web GUI for the management of multi-queue inbound and outbound processes, and off-line / real-time advanced reporting tools. We know well the contact centers dynamics, we develop Asterisk™ since he was born, we experienced the Voice over IP solutions since 1996...today we are ready to provide an advanced VoIP product, powerful and easy to use to improve your customer care!
“We have been using XCALLY for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing.”
"XCALLY has a very open architecture to allow business’s use different platforms to communicate to customers with. The WebRTC phone bar is essential and a game changer for organizations who need flexibility for their agents. It has allowed us to scale very quickly without having to install legacy software.”
“We chose XCALLY as our communications partner because we shared a vision of the future which recognizes that contact centers need to be able to integrate multiple business processes to multiple communications channels. We continue to be impressed with the way XCALLY has architected its solution to be easy to use as new business applications are introduced.”