The Omnichannel
Contact Center
Software

XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel - voice, chat, email, SMS, fax and custom channels (social, video ...) - through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.

Discover all the features and available integrations here!
XCALLY has been included in the
Call Center Category Leaders Q1 2019* by GetApp (a Gartner Group company)!
Software Advice just named XCALLY a FrontRunner** for Call Center


Next Events




Omnichannel Customer Experience

25, 26 September 2019

Online Webinar


GITEX 2019

6-9 October 2019

Stand Z2-C1 - Zabeel Hall - Dubai


Customer Management

29 October 2019

Islande Hotel - Riga - Latvia

xcally-team

About Us

XCALLY is the solution for call centers developed in Italy, from a passionate and professional team, with specific experience and certifications on Asterisk™ and ITIL processes, for the management of customer care. The product has gained international recognition, it has been analyzed as a case of success from UCLA (California) and it is now used in contact centers of all sizes, who are looking for the flexibility provided by the latest versions of Asterisk™, combined with a professional user experience for operators, specific Web GUI for the management of multi-queue inbound and outbound processes, and off-line / real-time advanced reporting tools. We know well the contact centers dynamics, we develop Asterisk™ since he was born, we experienced the Voice over IP solutions since 1996...today we are ready to provide an advanced VoIP product, powerful and easy to use to improve your customer care!

Testimonials

“We have been using XCALLY for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing.”

Alessandro Duri - Regional Operations Director
Zalora Asia

"XCALLY has a very open architecture to allow business’s use different platforms to communicate to customers with. The WebRTC phone bar is essential and a game changer for organizations who need flexibility for their agents. It has allowed us to scale very quickly without having to install legacy software.”

Michael Aghajanian - President, Recreation at Guest Services, Inc. - Greater Boston Area, USA

“We chose XCALLY as our communications partner because we shared a vision of the future which recognizes that contact centers need to be able to integrate multiple business processes to multiple communications channels. We continue to be impressed with the way XCALLY has architected its solution to be easy to use as new business applications are introduced.”

Gary Pudles – AnswerNet’s President – USA




Read all the XCALLY user reviews on Capterra!

Plans

Choose the Plan that meets your Contact Center needs.
We provide Monthly, Annual or Lifetime licenses based on number of Concurrent Agents.
Available also Supervisor licenses and PBX Extension licenses.

PLUS

  • Voice
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Contact us
for a free quote

OMNI-GOLD

  • Voice
  • SMS
  • Email
  • Web Chat
  • Open Channel
  • Contact Management
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Contact us
for a free quote

DIALER-GOLD

  • Voice
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Contact us
for a free quote

ULTIMATE

  • Voice
  • SMS
  • Email
  • Web Chat
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Contact us
for a free quote
Discover more!

Become XCALLY Partner

Let's work together to offer your customers the XCALLY unique technology!

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Privacy Policy
*The Category Leaders badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
**The FrontRunners badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. FrontRunners constitute the subjective opinions of individual enduser reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.