The Omnichannel
Contact Center
Software

Software Advice FrontRunners for Call Center Feb-21 Software Advice Recommended for Predictive Dialer Software and for Computer Telephony Integration Software Mar-20 GetApp Category Leaders for Call Center Jul-20 Capterra Ease of Use for Business Phone Systems Jun-20 Capterra Top 20 for Predictive Dialer Jun-20 GetApp Functionality for Business Phone Systems Jun-20

XCALLY is an innovative Omni Channel software that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center.

XCALLY is currently used in over 60 countries, thanks to its powerful tools and features like Omnichannel modules, IVR system, Contact management, Outbound predictive dialer, Scripting tool, Realtime monitoring, Analytics and reporting, Internal messenger, 3rd-party apps integrations.

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One Contact Center software, endless channels

The key to an effective customer service is focusing on the channels where your customers are. Know your customers and let them interact with you across their favorite channels!

In addition to the already available XCALLY modules - Voice, Web Chat, Email, FAX, SMS - you can add as many channels as you need in just few steps, thanks to the powerful Open Channel tool.

Your Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omnichannel Desktop interface. They can get also the Contact details and the Customer Journey.

Discover more about the XCALLY Motion Omnichannel Contact Center Solution

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New Agent Experience

No need to spend a lot of time for training!

The intuitive web interface let your supervisors and agents to quickly learn how to use XCALLY, so they can focus on what really matters: customer satisfaction!

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Everything under control

The realtime panels and dashboards, that can be customized, allow supervisors to monitor agents performance and make dynamic changes when needed.

Supervisors can also perform call monitoring and recording services for quality assurance purpose.

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Discover more about features and integrations here!




News & Events



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XCP Remote training
9-10 March 2021
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XCA Remote training
24-25 March 2021

Testimonials

source: Capterra


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"XCALLY is a MUST HAVE for any customer service department. It can be customised to your specific needs. Considering what you get in terms of features, and what you pay - it is a bargain. My team and supervisors love it!”

"XCALLY Motion is a great solution for our business, It helps to track our customers' desires and feedbacks in realtime. Thus we improve customer's experience easily and efficiently. We have raised customer satisfaction and have increased the number of new customers and retain the old ones.”

"XCALLY offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback."

source: SourceForge



"XCALLY is an innovative omni channel contact center and unified communication solution. You could say it's the best digital transformation strategy for any organization that cares about enriching interactions with its contacts. XCALLY has everything from contact management, to predictive dialing to realtime monitoring and more."


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Let's work together to offer your customers the XCALLY unique technology!

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The Recommended Badge: Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.
The FrontRunners badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. FrontRunners constitute the subjective opinions of individual enduser reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.
Category Leaders constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
Ease of Use constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.
Top 20 constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.
Functionality constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.