Offer the most comprehensive customer service experience with the Open Channel tool

Open Channel is the XCALLY feature that allows you to integrate new communication channels in a flexible and customised manner. Through the Open Channel, it is possible to receive and manage incoming messages from all major social platforms such as WhatsApp, Twitter, Telegram and many others.


Customisation and advanced functionalities

XCALLY's Open Channel also makes it possible to associate specific lists of operators with the different messaging queues, create customised workflows, and take advantage of advanced features such as co-browsing to better assist the customer during the conversation.

Discover integrated and flexible customer service

This flexibility makes XCALLY a unique platform to handle any volume of incoming messages and provide consistent and integrated customer service across every touchpoint.

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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