Discover the Email Channel main features!

The XCALLY Motion Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.

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Main features

Routing
Routing
Route the incoming emails to specified Apps (Queues, Agents, Auto-reply, Close…).
Canned answers
Canned answers
Use pre-configured responses to save time!
Internal notes
Internal notes
Agents and Supervisors can write messages to share internal info with other agents.
Tags
Tags
Group interactions by Tag to simplify work.
Dispositions
Dispositions
Inform the whole team of the closed interaction outcome choosing the proper label.
Collaboration
Collaboration
Know in realtime who is actually on a ticket. You can easily contact another Agent through the Internal Messenger chat.
Preview
Preview
Get the preview of the last message, without opening the interaction.
Monitoring
Monitoring
Monitor all the activities taking place, and eventually change its configuration, in realtime.

The Email is included in the Omni-Gold and Ultimate XCALLY Plans:
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The best omnichannel
software for cutting
edge companies

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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