The XCALLY Motion Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.
The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:
All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!
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