Discover the Email Channel main features!

The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:

• The Customer can use market standard email systems
• The Agent interaction happens inside the XCALLY Motion common environment
• The Agent can manage several types of interactions at the same time
• The interaction content is shared, easily retrieved and managed
• All the Customers information is stored in the Contacts Manager and in the Customer Journey

All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!