The XCALLY Motion Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.
The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:
All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!
The Email is included in the Omni-Gold and Ultimate XCALLY Plans:
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