XCALLY MOTION provides the integration with Zendesk to automatically open a ticket for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.
The ticket will be populated with information about the call and displayed for the agent in the Zendesk environment.
Every time there is an outgoing/incoming call, the trigger conditions are checked and a Zendesk ticket is created and assigned to the agent managing the call if the conditions are met.
The best omnichannel
software for cutting
edge companies
Contact us now to receive more info
