Discover the XCALLY app for mobile devices

XCALLY Mobile is a simple to use and intuitive iOS application, that enables agents to manage the work flexibly guaranteeing operational continuity even remotely.

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Work from anywhere with XCALLY Mobile

XCALLY Mobile seamlessly integrate the capabilities of XCALLY into agents’ smartphones, tablets, or smartwatches. Empower your teams with instantaneous access to customer data and a suite of tools, enabling them to deliver exceptional customer service on the move.
XCALLY Mobile App will notify agents of voice interactions and emergencies to be manage, always putting collaboration and operational flows first.

Benefits of XCALLY Mobile

Notifications

When receiving new calls from internal, inbound and outbound queues, the agent will be notified via push notifications.

Cooperation

Do you need support from your colleagues? Ask them a question via the internal messenger anytime, even when talking on the phone.

Customer Journey

Up-to-date customer journey insights, always, anywhere, to deliver seamless customer experience.
With visibility into the customer journey, representatives can anticipate customer needs and proactively offer assistance at key stages of the journey.

Availability

Do you offer telephone required availability service? Do your agents work from remotely? With the App you have the opportunity to have your agents available anytime, anywhere.
Expand the reach of customer service beyond traditional call centers by leveraging the XCALLY Mobile for field technicians, external sales teams, or staff working in various locations.

Main Features

<h3>Inbound and outbound calls</h3>

Inbound and outbound calls

Manage both incoming and outgoing calls seamlessly within the app.
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<h3>Call recordings</h3>

Call recordings

Record conversations for quality assurance, training, and compliance purposes.
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<h3>Call Transfer</h3>

Call Transfer

Easily transfer ongoing calls between agents or departments without interruptions.
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<h3>Status Management</h3>

Status Management

Agents can update and display their availability status for efficient call routing.
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<h3>Collaboration</h3>

Collaboration

Easily contact another agent via the internal Messenger chat.
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<h3>Contacts Management</h3>

Contacts Management

Organize and access customer information efficiently for personalized interactions and follow-ups.
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The best omnichannel
software for cutting
edge companies

Contact us now to receive more info

XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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