XCALLY Motion Openchannel allows the integration of customer contacts from various social platforms. Discover all the options.
XCALLY allows the integration of customer contacts from the various social platforms currently: Facebook (Messenger), Skype, Twitter, Telegram, Viber, Line and even WhatsApp (through a different module than the one used for the other channels). When a customer writes through these platforms, XCALLY responds through its automatisms and directs the user towards the resolution of the problem and, possibly, puts him in contact with an operator who will be able to manage the interaction through the omnichannel software.
If the application you are looking for is not listed, do not worry because XCALLY is an Open Channel that allows you to make integrations with various systems: through the APIs you can connect the apps you are interested in, taking advantage of specific services.
XCALLY is able to escalate from one channel to another, moving from one communication system to another. For example, while you are on the phone you can then switch to a chat or vice versa, you can switch to a video call if you need something to be shown.
The Social Channel is available in the Omni-Gold and Ultimate plans.
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