XCALLY Microsoft Dynamics 365 integration

XCALLY MOTION provides the integration with Microsoft Dynamics 365 to automatically open a task for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.

The ticket will be populated with information about the call and displayed for the agent in the Dynamics 365 environment.

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Configuration steps

The result

Every time there is an outgoing/incoming call, the trigger conditions are checked and a Microsoft Dynamics ticket is created and assigned to the agent managing the call if the conditions are met.

The integration is included in all the XCALLY Plans!
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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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