XCALLY MOTION provides the integration with Microsoft Dynamics 365 to automatically open a task for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.
The ticket will be populated with information about the call and displayed for the agent in the Dynamics 365 environment.
Every time there is an outgoing/incoming call, the trigger conditions are checked and a Microsoft Dynamics ticket is created and assigned to the agent managing the call if the conditions are met.
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