Increase the efficiency of your customer service with trigger & automation

Your agents will be fast and dynamic thanks to the automation of procedures. Your team will be able to handle many tasks and provide effective customer support.

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Triggers can be considered as command signals that trigger an action. All in an automated way. In certain moments of the customer's interaction with a touch-point you can start reactions and you can also open specific pop-ups within the platform you are using to communicate and create new tasks. Triggers are therefore procedures that are performed automatically on the occasion of a given event.

Triggers are available on all channels managed by XCALLY.

Triggers work based on events that might happen during interactions, such as the response of a communication, the ringing of a call or the end of a call.

For example, when a customer leaves the conversation due to the long waiting time, the trigger signals the event to the operator who can act accordingly. Or hasn’t a customer ordered a product in a week? The trigger alerts and invites the agent to get in touch.

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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