Your agents will be fast and dynamic thanks to the automation of procedures. Your team will be able to handle many tasks and provide effective customer support.
Triggers can be considered as command signals that trigger an action. All in an automated way. In certain moments of the customer's interaction with a touch-point you can start reactions and you can also open specific pop-ups within the platform you are using to communicate and create new tasks. Triggers are therefore procedures that are performed automatically on the occasion of a given event.
XCALLY can be integrated with various systems already operating within a company and in this way you have a high-performance software able to respond to specific requests. This operation can be performed by the IT team within the company, or you can take advantage of our specialized assistance oriented precisely to the integration with the various company information systems.
Triggers are available on all channels managed by XCALLY.
Triggers work based on events that might happen during interactions, such as the response of a communication, the ringing of a call or the end of a call.
For example, when a customer leaves the conversation due to the long waiting time, the trigger signals the event to the operator who can act accordingly. Or hasn’t a customer ordered a product in a week? The trigger alerts and invites the agent to get in touch.
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