Increase the efficiency of your customer service with triggers and automations

Your agents will be fast and dynamic thanks to the automation of procedures. Your team will be able to handle many tasks and provide effective customer support.


What are triggers and what are they used for?

Triggers can be regarded as command signals that trigger an action. All in an automated manner. At certain moments of a customer's interaction with a touch-point, reactions can be triggered, specific pop-ups can open within the platform being used to communicate and new tasks can be created. Triggers are thus procedures that are executed in an automatic manner at a certain event.

Additions become easy

XCALLY can be integrated with various systems already operating within a company, and in this way you have a high-performance software that can meet specific requirements. This can be done by the company's in-house IT team, or you can make use of our specialised assistance geared precisely towards integration with the company's various information systems.

Find out how to transform your customer relationship management.
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The best omnichannel
software for cutting
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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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