Enhance your customers' customer journey with chat integrated into the XCALLY suite.
Chat interactions are generally faster than phone calls or e-mail messages, and the use of intelligent tools such as Predefined Answers - really useful ready-made phrases for frequently asked questions or to provide company contact details, in case you need to switch to e-mail or phone to handle a complex issue - help agents to reduce response times.
Agents, thanks to XCALLY, can handle multiple chats simultaneously! This improves their productivity, compared to agents handling calls in a queue. In case your agents are not available 24/7 or are all busy, the web chat snippet can become a customisable contact form to collect messages. You can also configure a chatbot service to provide basic information and then direct the chat to an operator when the conversation is too complex.
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