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The evolution of customer service is through the integration of advanced technologies that optimize user experience and operational efficiency. I voicebots represent today's most promising frontier for customer service., offering immediate and personalized responses through conversational…

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…

The personalization of the customer experience is the primary goal that companies currently engaged in the processes of servicing and connecting with end users are striving for. A interactive voice response system (IVR) modern and flexible…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…

The evolution of the relationship between AI and people represents one of the most crucial challenges of our time. In the customer service industry, finding the perfect balance between intelligent automation and "human touch" is not…

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…