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WhatsApp for business: the key to effective customer care
April 12
Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]
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Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
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Maximize your customer service efficiency with XCALLY's Real time monitoring
April 5
When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]
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Omnichannel call center software: The complete solution for a seamless customer experience
April 2
Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]
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The evolution of customer care: AI and chatbots offer new perspectives
March 26
The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]
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Explainability in AI: understanding artificial intelligence to improve customer care
March 21
Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]
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