Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]
Don't stop your business! Ensure the continuity of your Customer Care service!
This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]
How to improve your strategy in a customer-driven way using dispositions
The disposition – a label that describes the outcome of a call or, in general, of an interaction – is a simple but powerful tool, both for Supervisors and Agents. Through a quick view of dispositions, Supervisors […]
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
Agents sharing the same desk during different shifts can use the same external telephone! The procedure is really easy: set the Agent typology as "External" end enable the "Hot Desk" feature. When the Agent login to […]
XCALLY Call Center Software: Realtime Interaction Management
See who is working on each interaction in real time! In shared environments, like mailboxes, it's really important to have the awareness of who is working on customer interactions in realtime. In XCALLY Motion a visual […]