News

Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 21
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
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IVR System: How to Enhance Customer Experience with XCALLY
June 18
The IVR system (Interactive Voice Response system) has proven to be a powerful tool over time for improving the customer experience, optimizing resources, and increasing productivity. From the early automated response systems developed in the '90s […]
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Chatbot evolution: from basic bots to artificial intelligence
June 14
The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]
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Workforce management process: optimizing resource management
June 11
In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]
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OpenAI Assistants API: A New Frontier in Digital Customer Care
May 30
In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who […]
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Discover how XCALLY revolutionizes the Omnichannel Customer Experience with Openchannel
May 21
Omnichannel is now an essential element in providing quality customer care. Today's customers expect to interact with companies through their preferred communication channels without interruptions or difficulties. To meet this need, XCALLY has developed an innovative […]
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Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

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Cap. Soc. € 200.000 i.v
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