News Archivi - XCALLY Motion

XCALLY logo change: Human and AI

March 23

How XCALLY was born XCALLY was born from the passion of a group of contact center professionals and their vision of what customer care should be. Since 1996, experimenting with Voice over IP solutions and using […]

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What is an IVR and how it works

February 27

IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]

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How to choose the right customer support software for your contact center

February 1

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]

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How to choose the best customer service software for enterprise contact center

February 1

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]

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The Casaforte Case Study: increasing redemption with Vidaoo

January 16

Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]

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Conversational AI: what is it and how it works

January 11

Conversational artificial intelligence refers to those technologies, such as chatbots and virtual agents, with which users can interact. Conversational AI employs big data, machine learning and natural language processing to mimic human interactions and recognize speech […]

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