XCALLY MOTION provides the integration with Zoho to automatically open a task for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.
The call will be populated with information about the call and displayed for the agent in the Zoho environment.
Every time there is an outgoing/incoming call, the trigger conditions are checked and a Zoho Call Activity is created and assigned to the agent managing the call if the conditions are met.
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