Discover the Asterisk™ Call Center Software Features

XCALLY is integrated with Asterisk™ to provide a powerful CTI System for your Call Center!

Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more.

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Main features

Staff
Staff
Define Agents, Telephones, Users and their Permissions.
Queues
Queues
Group Agents in Queues, for example by skills and services.
ACD
ACD
Automatically route calls according to rules and strategies.
Trunks
Trunks
Register your VOIP provider for inbound and outbound calls.
Call recording
Call recording
Enable Call Recording (automatic or manual) in .wav or .gsm format.
Call transfer
Call transfer
Use blind, attended or warm transfer.
Call monitoring
Call monitoring
Listen, download and rate Recordings for Quality monitoring.
Call analytics
Call analytics
Analyze performances using custom or ready to use reports.
Call history
Call history
Enable Call Recording (automatic or manual) in .wav or .gsm format.
Agent presence
Agent presence
Use blind, attended or warm transfer.
Whisper & Barge in
Whisper & Barge in
Listen, download and rate Recordings for Quality monitoring.
Voicemail
Voicemail
Use Voicemail application to let a caller leave a voice message.

The Voice channel is included in all the XCALLY Plans:
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The best omnichannel
software for cutting
edge companies

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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