XCALLY Integrations

Boost operational performance with XCALLY’s effortless integrations

From CRM and ticketing systems to social media, bots, and ASR & TTS providers, XCALLY adapts to your existing tools, optimizing workflows and boosting productivity. Experience smoother processes and more effective interactions across all touchpoints for a better customer experience.

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CRM

Salesforce

XCALLY integrates with Salesforce, the world's leading CRM, enabling lead and customer management. Call, chat and email interactions are synchronised in real time.

Freshsales

XCALLY integrates seamlessly with Freshsales, Freshworks' CRM. All interactions with leads and contacts are automatically recorded and synchronised.

Servicenow

XCALLY integrates with Servicenow, ITSM's platform, allowing service tickets to be automatically created and managed directly from the operators' interface.

sugarCRM

Integration with SugarCRM makes it possible to synchronise data, create and manage marketing and sales campaigns and obtain a detailed view of the customer journey.

Zoho

With XCALLY, you can centralise and monitor inbound and outbound calls, manage support tickets, automate customer care processes and much more.

Ticketing Systems

Zendesk

Discover the integration between Zendesk and XCALLY to improve customer management efficiency. Manage calls, automate customer care and monitor interactions.

Microsoft Dynamics 365

The integration between Microsoft Dynamics 365 and XCALLY optimises customer management, offering a higher level of customer experience. Find out how to transform your support!

Desk

XCALLY provides integration with Desk.com the Cloud Help Desk solution for customer care. Desk.com creates a case for each call, based on the queues and triggers configured.

Freshdesk

Discover the integration between Freshdesk and XCALLY to improve customer management and offer high-level CX. Manage calls and automate customer care effectively.

VTiger

Discover integration with vTiger to improve customer management and deliver a great customer experience. Manage calls and automate customer care with ease.

Social media and messaging

Whatsapp Business

Integration with XCALLY turns WB into a complete communication and collaboration platform, enabling conference calls and video calls with an intuitive user experience.

Viber

With the integration of XCALLY, Viber offers powerful features for voice calls and group video conferences, transforming itself into a platform for remote communication.

X

XCALLY integrates X as a new channel with Openchannel. Customers can send direct messages, while operators handle replies via XCALLY Motion.

XCALLY turns Telegram into a platform for smart working, adding tools for conference calls, one-to-one and multi-user calls at the click of a button.

Teams

Integration with XCALLY improves team collaboration and productivity by adding advanced unified communications capabilities directly into the platform.

Line

Integration with XCALLY streamlines customer management and improves the user experience. Manage conversations, automate customer care and monitor interactions.

Facebook Messenger

Enhance customer interaction on Messenger with XCALLY. Manage direct messages and provide quick, personalised replies, all directly from the platform.

Facebook

Enhance customer interaction on Facebook with XCALLY integration. Manage messages and posts with quick, personalised replies, all from the XCALLY platform.

Instagram

Do you want to exploit the potential of Instagram to connect with your customers and offer personalised service? With the XCALLY integration, you can do this easily.

Bots

Amazon Lex

L'integrazione consente di creare chatbot e assistenti vocali personalizzati nel contact center, sfruttando il machine learning per interazioni vocali e testuali.

Dialog Flow

L'integrazione di XCALLY potenzia l’AI per un dialogo naturale, migliorando l'assistenza clienti e amplificando le capacità di automazione e comprensione del linguaggio.

Open AI

L'integrazione di OpenAI in XCALLY consente di sfruttare le capacità avanzate dei chatbot all'interno della piattaforma di contact center, migliorando la CX.

ASR & TTS

Open AI Whisper

With Whisper, XCALLY offers intelligent and customised answers in real time, automating complex processes and improving efficiency in contact centres.

Google

Google TTS is used to convert what is written into verbal form, Google ASR is used to convert written text into words.

Ispeech

When integrated with XCALLY, it can analyse telephone conversations between customers and operators in real time, transcribe them and automatically extract useful insights.

Lumenvox

Lumenvox is the leading platform for advanced IVR solutions. When integrated with XCALLY, it enables the creation of highly sophisticated interactive voice systems.

AWSPolly

Amazon Polly is the AWS service that enables the generation of high-quality realistic speech synthesis by transforming text into speech.

Sestek

The integration of Sestek with XCALLY enables further improvement of contact centre processes through advanced analytics and business intelligence capabilities.

Tilde

The integration of XCALLY with the Tilde language platform allows contact management processes to be enriched with advanced Natural Language Processing features.

Amazon Transcribe

XCALLY offers innovative integration with Amazon Transcribe to automatically and accurately transform voice conversations into written text.

Providers

Bandwidth

Bandwidth's integration with XCALLY provides a reliable and scalable solution for corporate communication needs.

Clickatell

Thanks to the Clickatell API integrated in XCALLY, operators can easily send and receive messages to and from any phone number.

Clicksend

When integrated with XCALLY, Clicksend offers the ability to send and receive high-quality transactional SMS messages to all major mobile operators worldwide.

Connectel

Connectel provides advanced tools for intelligent routing of incoming calls, automatically and dynamically directing them to the most appropriate agents.

CSC Telecom

CSCTelecom enables powerful options for inbound/outbound calling, with agents being able to make and receive calls from desktop or via mobile application.

infobip

Infobip allows operators to use instant mobile notifications, scheduled reminders and inbound and outbound messaging campaigns.

intelepeer

The integration of IntelePeer with the XCALLY platform enables the introduction of advanced conversational intelligence capabilities within contact centre processes.

Plivo

Plivo enables advanced capabilities for managing communications between customers, agents and systems via IP, such as virtual telephone numbers, automatic callbacks, and audio/video conferencing.

Skebby

The integration of Skebby with XCALLY makes it possible to introduce very advanced Robotic Process Automation functionalities into the contact centre platform.

Twilio

Thanks to its integration with Twilio, XCALLY can handle high volumes of incoming and outgoing calls via IP, as well as receive and send SMS.

Telnyx

Through this integration, XCALLY leverages Telnyx's infrastructure to provide secure, high-quality voice calling and SMS messaging services.

Gmail

XCALLY includes in its omnichannel suite a complete integration with Gmail to simplify and centralise email management.

Hotmail

Leveraging two-way synchronisation, customer emails can be easily accessed directly from the platform, improving operational efficiency.

Yahoo

By accessing your customers' emails directly from the platform, you can improve productivity and ensure a timely response to requests.

Outlook 365

XCALLY offers efficient integration with Outlook 365 to simplify and improve email management in call and contact centres.

Sinch

With Sinch, XCALLY supports enterprise-level calls, SMS and video call services, enabling companies to communicate with customers in an effective and personalised manner.