Keep track of all interactions with the XCALLY Customer Journey

The customer journey channel allows constant monitoring. Find out how the customer interacts with the agents.


An updated overview

XCALLY governs the various communication channels opened by a company and to which customers can turn to receive information and find answers to their needs. This system is ideal for those who want to have a constantly updated overview of the situation of their business and to keep an eye on the various activities and specific interactions, gathering information from the consumer with whom they have come into contact.

Mapping the Customer Journey in an intuitive way

The container is user-friendly, extremely intuitive and ductile. It is possible to map the customer's customer journey, the path they followed throughout their interaction with the company. All interactions from any channel are stored in the customer journey, which can be accessed from the 'contact management' or the 'interaction list'. Each time an operator handles an interaction, the history of the activities performed by that specific customer can be displayed in a timeline.

Find out how to transform your customer relationship management.
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The best omnichannel
software for cutting
edge companies

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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