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The customer journey channel allows constant monitoring. Find out how the customer interacts with the agents.
XCALLY governs the various communication channels opened by a company and to which customers can turn to receive information and find answers to their needs. This system is ideal for those who want to have a constantly updated overview of the situation of their business and to keep an eye on the various activities and specific interactions, gathering information from the consumer with whom they have come into contact.
The container is user-friendly, extremely intuitive and ductile. It is possible to map the customer's customer journey, the path they followed throughout their interaction with the company. All interactions from any channel are stored in the customer journey, which can be accessed from the 'contact management' or the 'interaction list'. Each time an operator handles an interaction, the history of the activities performed by that specific customer can be displayed in a timeline.
Each contact will have a different colour depending on the channel being used and can be opened by clicking on it. You can make all the selections you want using the filters available, so that you have all the information you need in a quick and easy way that is easy to understand and convenient for every use.
The best omnichannel
software for cutting
edge companies
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