Offering Whatsapp as a communcation channel is fundamental for any type of business. Get started now!
Whatsapp interactions are shown in the XCALLY Motion Agent interface and can be filtered by tag, status, date, agent. Each time a new Whatsapp message incomes, agents will be notified according to the routing conditions set by the administrator. Several actions can be added in the routing configuration, like autoreply, bots, queues or single agents.
The XCALLY - Whatsapp integration has been developed for Twilio provider. For additional information Contact us here!
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