XCALLY MOTION provides the integration with Freshdesk to automatically open a task for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.
The task or case will be populated with information about the call and displayed for the agent in the Salesforce environment.
After the configuration your agents, logged both in Salesforce and in XCALLY Motion, will get the Salesforce task automatically created for each outgoing/incoming call, when the trigger conditions are met.
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