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XCALLY's integration with Amazon Lex allows the user to leverage Amazon's powerful chatbot and voice assistant development service within the contact centre platform. Lex allows you to quickly build customised virtual assistants by leveraging machine learning and conversing with them via voice or text.
By integrating Lex into XCALLY, it is possible to distribute these assistants over multiple communication channels, enabling smooth and efficient interactions. Virtual assistants created with Lex can respond to customer queries via chat, email and voice, routing more complex requests to the correct agents. This integration ensures maximisation of automation opportunities and an increasingly personalised customer experience.
Leveraging the power of AWS enables the use of advanced artificial intelligence capabilities to continuously improve the performance of virtual assistants.
Note: Please consult the official XCALLY and Amazon Lex documentation for further details and detailed instructions on how to correctly configure Amazon Lex integration on XCALLY.
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