Offer the WebRTC Video conference Channel to improve communication

The integration between our XCALLY and VIDAOO solutions provides the best advanced Web Video experience both on the Customer side and the Agents side.

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Scenario 1 - Video call button in your website

Give your Customers support via Video Communication Session! They can connect with your Agents using a simple Web browser from several devices, like PC, Mobile, Kiosk, etc.

They can request a Video Call simply clicking on a button or filling a form, in case you need to collect information about the customer before the interaction starts.

Agents connected to XCALLY will receive a notification of the incoming Video call, as for the other channel interactions. After clicking on the meeting link they will join the call!

Scenario 2 - Switch from Chat session to Video call

Let’s say a customer needs help about a broken device. He opens a web chat session to send some text information and images to describe the issue. The agent can propose him to start a Video call in order to improve the communication and speed the problem solving.

The Agent can activate a VIDAOO Video Call Session from the XCALLY Web GUI during the Chat interaction. The Video call is generated and the link is sent both to the Agent and to the Customer to let them join it.

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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