Offer customer service via SMS!

The SMS Channel allows you to receive/send SMS messages from/to predefined providers, such as Twilio, Plivo, ClickSend, Clickatell, Infobip, Skebby, Connectel and CSC Telecom.
Agents - belonging to Code SMS - can easily handle SMS interactions as well as any other requests (mail, chat, etc.).


The advantages of an SMS channel to communicate

The customer and the agent can exchange SMS messages, resulting in the following benefits:

  • The customer may use standard SMS systems

  • Agent interaction occurs within the XCALLY Motion environment

  • The agent can handle several types of interaction at the same time

  • The content of the interaction is shared, easily retrievable and managed

  • All customer information is stored in Contact Management and Customer Journey

Contact us to get a free quote!

The best omnichannel
software for cutting
edge companies

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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