The SMS Channel allows to receive/send SMS from/to predefined providers, like Twilio, Plivo, ClickSend, Clickatell, Infobip, Skebby, Connectel and CSC Telecom.
Agents - belonging to SMS Queues - can easily manage SMS interactions as well as any other request (mail, chat, and so on).
The Customer and the Agent can exchange SMS messages, reaping the following benefits:
The SMS Channel is available in the Omni-Gold plan.
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