Offer Customer Service via SMS!

The SMS Channel allows to receive/send SMS from/to predefined providers, like Twilio, Plivo, ClickSend, Clickatell, Infobip, Skebby, Connectel and CSC Telecom.

Agents - belonging to SMS Queues - can easily manage SMS interactions as well as any other request (mail, chat, and so on).


The Admin can monitor in Realtime all the activities taking place in the SMS Channel queues and eventually change its configuration and workflow in realtime.

He can check also the Agents status on all the available channels and eventually modify it.

For each interaction, the Agent can immediately see:

Contact Details
Interaction Details
Omnichannel Customer History

The SMS Channel is available in the Omni-Gold plan.
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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v

Email: complete the form
Phone: +39 011 198 865 00
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