IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
December 2024
In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]
Voicebot technology: how to improve the customer journey with artificial intelligence
December 2024
Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]
Unlock your call center's potential with XCALLY AI Solutions
December 2024
To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer […]
Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity
November 2024
In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]
The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]
Real Time Translator: Facilitates Multilingual Conversations with XCALLY
November 2024
In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]
