The Autoguidovie Case Study for customer service management
April 2022
Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]
Deploying Conversational AI to improve Lead management with XCALLY and Dialogflow
April 2021
Scenario The Spanish Colabora Company has chosen the XCALLY Partner Inicia Soluciones in order to setup a marketing outbound campaign to improve lead management and increase the sale funnel conversions of its surveillance and alarm systems. […]
XCALLY Motion for Tahya Misr, fundraising entity in Egypt
April 2021
Project goals Tahya Misr is a growing and vibrant fundraising entity whose goal is to help Egyptian citizen in several sectors. During this COVID-19 crisis, Tahya Misr took the decision to aid people in Egypt - […]
Scenario One of Inicia Soluciones customers recently had the need of a unified telephony environment for both the company and Call Center. This company uses Microsoft Teams in a corporate way but required for their environment […]
Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]
Don't stop your business! Ensure the continuity of your Customer Care service!
May 2020
This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]
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