How XCALLY was born XCALLY was born from the passion of a group of contact center professionals and their vision of what customer care should be. Since 1996, experimenting with Voice over IP solutions and using […]
IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]
How to choose the right customer support software for your contact center
February 2023
One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]
How to choose the best customer service software for enterprise contact center
February 2023
One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]
Case study: how artificial intelligence helps contact center management
January 2023
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]
The Casaforte Case Study: increasing redemption with Vidaoo
January 2023
Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]
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XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
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