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Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy
July 2024
The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]
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What is an Artificial Neural Network and how does it work?
July 2024
Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model […]
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Omnichannel Customer Journey: The Key to Successful Customer Care
July 2024
When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]
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NLP Sentiment Analysis in Customer Service: Enhance the Experience with XCALLY
June 2024
In the context of customer service, understanding and empathetically responding to customer's emotional reactions is crucial to ensure a rewarding and satisfying experience. NLP Sentiment Analysis is a powerful tool that allows analyzing and interpreting the […]
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XCALLY Mobile APP: Manage your work from anywhere
June 2024
Working flexibly and ensuring operational continuity even remotely have become fundamental elements for many companies. That's why XCALLY has developed XCALLY Mobile, an intuitive application available for iOS devices, which offers agents the ability to manage […]
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Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 2024
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
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