Case studies

Enhancing Financial Services through XCALLY: Mukuru's Case study

September 6

This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]

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Case Study: Optimizing Customer-Agent Interaction through XCALLY's video channel system

August 6

This case study focuses on the implementation of the XCALLY video channel system., an advanced WebRTC-based video conferencing solution, to enhance the interaction experience between customers and customer service agents. The Client The client, a digital […]

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Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector

June 3

In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]

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XCALLY enables omnichannel management in the e-commerce industry.

May 24

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]

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XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs

October 12

In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]

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XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

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