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Case studies

Case studies in medical care: XCALLY and Avon Healthcare
July 8
This case study focuses on the use of XCALLY by one of the leading companies in healthcare in Nigeria, Avon HMO, and how the customer experience of its clients has improved through the use of the…
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Transformation of public services for citizens: a case of success on a national scale
May 28
At the center of this case study is amajor company that operates nationwide IT services in Brazil. This organization is responsible for a large technology infrastructure that supports a nationwide citizen service. With hundreds of simultaneous…
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Case Study in mobile industry: the XCALLY Service Delivery Manager
April 24
The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…
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Case study: Netvalue and XCALLY for the pharmaceutical industry
March 27
The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and NetValue in a…
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Case Study: using XCALLY to manage INGO’s contact center
March 10
Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…
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Automotive case study: XCALLY and Lombarda Motori
February 17
In this case study we are going to analyze how the customer of Inovasj, a long-standing partner of XCALLY, used our omnichannel solutions to significantly improve operations and customer experience. Who is the client company Lombarda…
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