An event by ScopServ in collaboration with XCALLY
Thought leadership workshop on Customer Experience through cutting-edge technologies in omni-channel and Insights into AI
Embark on a Journey with XCALLY at the exclusive Workshop hosted by ScopServ, our esteemed South African Partner.
Event information
What will we talk about?
This is an immersive experience tailored for those passionate about enhancing customer satisfaction.
This event is meticulously crafted to explore the dynamic convergence of Omni-Channel excellence and AI Insights.
Together with our Partner, we’ll explore the latest trends and technologies, providing you with the insights needed to stay ahead in the ever-evolving world of customer interactions.
Speakers
The event program
18 April 2024
Workshop Scopserv
8:00 – 8:30 AM | Welcome Tea, Coffee and Muffins
8:30 – 9:00 AM | Welcome Speech – Janet Souter-Dantu, Managing Director, ScopServ
9:00 – 9:30 AM | Generative AI and Insight AI for CX: trends, technologies and ethics – Diego Gosmar, Chief AI Officer, XCALLY
9:30 – 10:00 AM | Customer Experience Guidelines – Francesca Mellano, Global Business Developer, XCALLY
10:00 – 10:30 AM | Fueling CX: Reviews, Metrics, and Omni-Channel Mastery – Janet Souter-Dantu, Managing Director, ScopServ
10:30 – 11:30 AM | Lunch & Refreshments
11:30 AM – 12:30 PM | Roadmap, Future Plans, New features and Q&A – Davide Rodella, Global Presale Engineer, XCALLY
12:30 PM | Closing off