omnichannel

IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established…

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this,…

Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will…

XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it…

The Gitex 2022 event will take place in Dubai from 10 to 14 October 2022.  Gitex Global is one of the world’s leading technology events, with over 250,000 guests from more than 140 countries. The convention…

XCALLY and support for a company in the fintech sector  Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking…