Admin or supervisor accounts useful to manage the assigned agents, queues, channels and modules (i.e. analytics, realtime).
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PBX Extensions
Pure SIP Extensions for in/our calls (no agent customer care features are included).
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Extra IVR channels
Concurrent channels used by Cally Square IVR applications (i.e. inbound IVR calls, outbound IVR campaigns…).
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Extra Chat sessions
Concurrent sessions used by the Chat application (agents and/or bots).
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WebRTC
Allow agents to manage calls from their XCALLY Motion Omni Desktop web interface.
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Screen Recording
The XCALLY Phonebar offers as add-on the possibility to record the screen of the agent.
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Whatsapp Connector
Allow agents to manage Whatsapp interactions with customers
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AI Tools
Determine customer sentiment of each recorded call, via the integration with Amazon Transcribe and Comprehend.
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the XCALLY Plans
The best omnichannel software for cutting edge companies
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XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
Contact
Email: complete the form Phone: +39 011 198 865 00
