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omnichannel

Client engagement: how to improve interactions with clients
May 13
Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…
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Case Study in mobile industry: the XCALLY Service Delivery Manager
April 24
The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…
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XCALLY’s Agent Management IVR: optimizing operators management
April 15
The efficiency of customer service largely depends on the management capabilities of the operators. XCALLY Motion offers an advanced solution with its Agent Management IVR system, which allows agents to manage their work status remotely with…
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Omnichannel and innovation: the goals for call centers of the future
April 10
Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…
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Applications of artificial intelligence in customer care
April 4
Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…
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“Technology Made in Italy” podcast hosts the CEO of XCALLY
March 27
In today's world, customer service is no longer just a support process, but a real competitive advantage. This is the topic addressed by Christian Orlandi, CEO of XCALLY, in episode #98 of the podcast "Technology Made…
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