omnichannel

Maximize your customer service efficiency with XCALLY's Real time monitoring

April 5

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]

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Omnichannel call center software: The complete solution for a seamless customer experience

April 2

Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]

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The evolution of customer care: AI and chatbots offer new perspectives

March 26

The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]

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IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience

March 18

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]

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Omnichannel Customer Experience: The Key to Successful Customer Interaction

February 28

Among the various approaches to improving customer interaction, the omnichannel customer experience stands out as a key strategy for ensuring effective engagement of the average user across all available channels. What is meant by Omnichannel Customer […]

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Predictive Dialer Software: Benefits and Solutions

February 20

Predictive dialer software systemsare indispensable for companies that handle high volumes of inbound and outbound calls. In fact, thanks to their features of optimizing timing and intelligently assigning calls to operators, they enable significant improvements in […]

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