Contact center security: how XCALLY protects your data from cyber attacks
Security is a crucial issue for any business, especially when handling large volumes of sensitive data. Modern contact centers collect an increasing amount of valuable information through channels such as calls, chats, emails and social media. […]
Integrating Zendesk with an omnichannel system: complete guide
Today, customers want to interact with companies through multiple channels, such as email, chat, social media, telephone and website. To best manage customer service across these different channels, you need to integrate your Zendesk ticketing with […]
Contact center optimization: strategies and tips to increase customer satisfaction
The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company's brand. […]
XCALLY integration with Salesforce: the benefits of an omnichannel system
Salesforce is one of the most widely used CRM platforms in the world, allowing you to manage and automate the sales, marketing and customer service process. Salesforce integration, allows a company's CRM to be connected to […]
How does a web chat work within an omnichannel customer service system?
In an increasingly digitized world, companies must adapt to respond effectively to customer needs. Web chat has proven to be an essential tool in this context, offering a fast and efficient method of communication that can […]
How can an effective omnichannel customer journey be created?
As the world transforms and becomes increasingly connected and digitalized, it becomes crucial for companies to provide a seamless and continuous experience to their customers. To do this, the choice of many companies is to rely […]