omnichannel

Hyper - personalization and customer experience: how to build customer loyalty

August 13

Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]

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Case Study: Optimizing Customer-Agent Interaction through XCALLY's video channel system

August 6

This case study focuses on the implementation of the XCALLY video channel system., an advanced WebRTC-based video conferencing solution, to enhance the interaction experience between customers and customer service agents. The Client The client, a digital […]

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Digital transformation in banking: the evolution of financial services

July 25

Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to […]

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Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy

July 9

The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]

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Omnichannel Customer Journey: The Key to Successful Customer Care

July 2

When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]

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XCALLY Mobile APP: Manage your work from anywhere

June 25

Working flexibly and ensuring operational continuity even remotely have become fundamental elements for many companies. That's why XCALLY has developed XCALLY Mobile, an intuitive application available for iOS devices, which offers agents the ability to manage […]

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