omnichannel

Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…

The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…

The efficiency of customer service largely depends on the management capabilities of the operators. XCALLY Motion offers an advanced solution with its Agent Management IVR system, which allows agents to manage their work status remotely with…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

In today's world, customer service is no longer just a support process, but a real competitive advantage. This is the topic addressed by Christian Orlandi, CEO of XCALLY, in episode #98 of the podcast "Technology Made…