Case studies
Case study: how artificial intelligence helps contact center management
January 23
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the…
Read the article
The Casaforte Case Study: increasing redemption with Vidaoo
January 16
Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by…
Read the article
XCALLY and Telnyx together: a winning partnership for cutting-edge omnichannel customer service and lead generation functionalities
October 25
Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and…
Read the article
Case study: how omnichannel software helped a fintech company with loan recovery
July 28
XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking…
Read the article
Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança
July 20
XCALLY and INGO are part of the Technesy holding Spa, founded with a vision always focused on sustainability. As a result, within the group we are working hard to create sustainable solutions that focus on human…
Read the article
The Autoguidovie Case Study for customer service management
April 4
Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has…
Read the article