omnichannel

In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who…

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition…

Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are…

The digital era has radically transformed how businesses interact with their customers. Today, delivering a seamless customer experience is essential for the success of any business. In this context, customer experience automation plays a fundamental role…

The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve…

In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this…