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omnichannel contact center

Case study: how omnichannel software helped a fintech company with loan recovery
July 28
XCALLY and support for a company in the fintech sector  Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking…
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The Autoguidovie Case Study for customer service management
April 4
Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has…
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How to improve your strategy in a customer-driven way using dispositions
October 25
Today, the ability to effectively analyze and classify every customer interaction is a key success factor for any contact center. Dispositions emerge as a fundamental strategic tool for transforming call data into insights, enabling companies to…
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callback feature
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the…
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kuando busylight
We support Kuando Busylight!
September 25
XCALLY MOTION provides the interoperability between the Agent Phonebar and the Kuando Busylight Omega and Alpha. Immediately get the status of your Agents! The Busylight changes its colour according to different Agent status - set through…
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XCALLY – Answernet Case study
January 29
One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing…
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