omnichannel contact center

XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

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The role of AI in optimizing the operations of an omnichannel contact center

May 26

Over the years, contact centers have undergone a profound transformation: from simple call centers, which handled only telephone calls, they have become omnichannel contact centers. In this article, we will explore how AI is changing the […]

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Queue Campaigns vs IVR Campaigns for outbound dialer: what are the differences?

May 15

In today's competitive business environment, customer engagement is more crucial than ever. One way to stay ahead is by effectively using outbound dialer queue campaigns and IVR (Interactive Voice Response) campaigns. These communication strategies can significantly improve your […]

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How to choose the right customer support software for your contact center

February 1

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]

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Case study: how artificial intelligence helps contact center management

January 23

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]

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XCALLY supporting the Maltesers’ Soup 2022 charity concert

December 21

Sunday, December 18, at 9 PM, the charity concert Maltesers’ Soup 2022 - organized by Maltesers - was broadcasted on LRT (Lithuanian public television channel). During the concert some of the most famous artists in the […]

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