customer care

IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience

March 18

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]

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iSpeech Text to Speech: The Revolution in Customer Care Automation.

March 15

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]

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Omnichannel engagement: the strategy to win and retain customers

March 12

Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]

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AI voicebot: the evolution in contact centers' customer service

March 7

When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]

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Optimizing the customer experience with a customer experience management software

March 4

Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]

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Xenialab S.r.l. becomes XCALLY S.r.l.: a renovation to go beyond the boundaries of customer experience

February 27

Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go […]

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