customer care

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…

Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…

In the customer care environment, where interaction management software is often shared by multiple people, it becomes essential to have an overview of what is happening in real time to ensure operational efficiency and customer satisfaction.…

Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…