customer care

Chatbot intelligence: the use of AI for customer service

October 4

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]

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Data Retention plugin: managing data with XCALLY

September 20

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in […]

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Using WhatsApp Outbound for Marketing Campaigns

September 12

In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this […]

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Labor force management: leveraging technology for a strategic approach

September 3

Labor force management is a key element in optimizing human resources and improving operational efficiency within a company. Managing the workforce as well as possible is crucial to ensuring productivity and quality of services provided. In […]

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Artificial Intelligence in customer service: transforming the customer experience

August 21

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]

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Digital transformation in banking: the evolution of financial services

July 25

Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to […]

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