customer care

XCALLY and GDPR compliance
July 15
Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…
READ THE ARTICLE
Customer service on WhatsApp: real-world examples and best practices
July 3
The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…
READ THE ARTICLE
Contact center AI: is artificial intelligence the future of customer service?
June 19
Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…
READ THE ARTICLE
Implement a customer experience platform in your call center
May 23
Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…
READ THE ARTICLE
XCALLY call center software: Realtime interaction management
May 20
In the customer care environment, where interaction management software is often shared by multiple people, it becomes essential to have an overview of what is happening in real time to ensure operational efficiency and customer satisfaction.…
READ THE ARTICLE
Client engagement: how to improve interactions with clients
May 13
Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…
READ THE ARTICLE