customer care

The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR…

Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore,…

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests.…

Contact Center Software is a multichannel software solution for managing customer interactions, while CRM (Customer Relationship Management) is a system for monitoring and managing these relationships. Both are important for companies that want to provide high-quality…

When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis…

IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established…