customer care

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech,…

Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and…

When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder,…

Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them…

Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go…

What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in…