AI

Digital transformation is an evolving process involving the adoption of digital technologies to improve processes, strategies and value offerings. In this post, we will explore the concept of digital transformation, its main trends for 2023, and…

Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance…

When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis…

Conversational artificial intelligence refers to those technologies, such as chatbots and virtual agents, with which users can interact. Conversational AI employs big data, machine learning and natural language processing to mimic human interactions and recognize speech…