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Contact center AI: is artificial intelligence the future of customer service?
June 19
Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…
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CX automation: new perspectives on customer experience
June 11
CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…
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Omnichannel software: what it is and how it revolutionizes current customer service
June 5
Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…
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Client engagement: how to improve interactions with clients
May 13
Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…
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AI benefits: the advantages of AI in today’s customer care
May 8
The customer service industry is undergoing a profound transformation driven by artificial intelligence. AI technologies are redefining customer experience paradigms, offering innovative solutions that improve operational efficiency and increase user satisfaction. What then are the main…
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Omnichannel and innovation: the goals for call centers of the future
April 10
Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…
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