Is the ChatGPT revolution also affecting contact centers?
September 22
Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]
Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
September 13
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
Predictive models: what is predictive machine learning and how it can improve your business
September 1
Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve […]
The importance of user experience personalization in the AI era
August 22
Customer experience (or user experience) has become an increasingly important aspect for companies, especially in call centers, where operators must provide quick and effective service to customers. However, with the advent of theArtificial Intelligence (AI), contact […]
Interpretability vs explainability: Understanding the Differences and Importance in the World of Artificial Intelligence
July 4
With the advent of artificial intelligence (AI), more and more organizations are using machine learning algorithms to make critical decisions that affect the lives of many people. However, the complexity and opacity of these algorithms can […]
Cloud & Edge computing: differences, pros and cons
June 15
In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]
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