AI

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…

CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…

Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…

Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…

The customer service industry is undergoing a profound transformation driven by artificial intelligence. AI technologies are redefining customer experience paradigms, offering innovative solutions that improve operational efficiency and increase user satisfaction. What then are the main…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…