Category: xcally motion

XCALLY Named FrontRunner for Call Recording Software

XCALLY has been named a FrontRunner for Call Recording Software by Software Advice!

We are really proud to be part of this quadrant, in addition to the quadrants for Call Center Software and Auto Dialer Software (February 2021).

Call Recording is a fundamental tool for several reasons, like record keeping, quality control and training of agents.

XCALLY provides settings and features of Call Recording in order to meet specialized needs. Furthermore, using the Artificial Intelligence module it’s possible to automatically determine the customer sentiment of the call (positive, negative, neutral or mixed).

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XCALLY Gartner Research Report Badges

We are really proud to show you our new placement in Gartner Digital Markets research 2021:

1. GetApp Category Leader – Call Center software

getapp category leader 2021

We ranked #1 in the GetApp Category Leader digital research, thanks to high scores on Functionality, Ease of Use, Value for Money, Customer support and Likelihood to recommend!

Discover more here

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10 Reasons why you should use the XCALLY Phonebar

We designed the XCALLY Phonebar to offer your Agents a powerful tool to work effectively.

Discover its main benefits:

1. Ease of use

No need to install external softphones and configure complex SIP settings: after inserting the XCALLY credentials, Agents are ready to start managing calls!

The Phonebar is intuitive, user-friendly and, furthermore, it’s available in several languages!

2. Flexibility

Hot desking: Call Center Agents can easily share the same seat in different time slots and/or move to different seats, maintaining their same account.

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