case study

XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

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Case study: how artificial intelligence helps contact center management

January 23

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]

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The Casaforte Case Study: increasing redemption with Vidaoo

January 16

Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]

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XCALLY and Telnyx together: a winning partnership for cutting-edge omnichannel customer service and lead generation functionalities

October 25

Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and […]

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Case study: how omnichannel software helped a fintech company with loan recovery

July 28

XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]

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Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança

July 20

Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]

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