customer service

Customer service: why it is important to put the customer first
February 12
It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a […]
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How to use an omnichannel call center software to its fullest potential
February 5
There is an increasing focus on omnichannel, multichannel, artificial intelligence, and automation. These are the new and innovative scenarios facing companies involved in today’s customer service. The race to have the best omnichannel call center software […]
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Call management software: optimizing the customer experience
January 22
Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and […]
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Frustrated customers and stressed agents? Introduce callback system in your call center!
January 13
Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of […]
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AI in customer support: how artificial intelligence transforms customer care
January 8
As consumer expectations increase and the market becomes increasingly competitive, companies must find innovative ways to meet their customers' demands.AI not only allows for automated operations, but also offers the ability to personalize the customer experience, […]
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IVR builder: how to customize your own automated voice response system
December 13
Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]
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