XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.
In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]
Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
How to choose the right outbound dialer for your contact center: features to consider
Nowadays, the outbound dialer is an essential tool for any contact center that wants to improve its sales and customer service performance. An outbound dialer makes it possible to automate the outbound calling process., significantly increasing […]
The state of AI Customer Service: the challenges and opportunities ahead
With the advent of 2023, Artificial Intelligence is revolutionizing the way companies manage customer service. AI is becoming increasingly sophisticated and accessible, providing fresh prospects for enhancing customer experience, increase process efficiency and reduce costs. How […]
The use of Predictive Analysis in customer care: how technology can improve customer experience
Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]
Why adopting Omnichannel Contact Center Software is essential to making your customers 100% satisfied.
The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication […]