customer service

Millennials vs Gen Z: How does the approach to customer service change across generations?
February 1
In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]
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Personalizing real-time customer service: the centrality of seamless customer service
January 19
Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]
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Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience
December 22
In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]
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Omnichannel ROI: what it is and how it can be useful in retail
December 12
In the competitive retail industry landscape, an omnichannel strategy has become critical to increasing Return on Investment (ROI) and achieving successful results. Omnichannel implies the integration of different sales and communication channels, offering customers a smooth […]
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Omnichannel: the impact of AI and the role of XCALLY in contact centers, an insight
October 31
In recent years, the evolution of omnichannel solutions for contact centers has revolutionized customer interaction and opened up new opportunities to improve the operational efficiency of companies. Learn more about his vision for the XCALLY omnichannel […]
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Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
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