customer service

Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy

July 9

The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]

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What is an Artificial Neural Network and how does it work?

July 5

Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model […]

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Omnichannel Customer Journey: The Key to Successful Customer Care

July 2

When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]

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NLP Sentiment Analysis in Customer Service: Enhance the Experience with XCALLY

June 28

In the context of customer service, understanding and empathetically responding to customer's emotional reactions is crucial to ensure a rewarding and satisfying experience. NLP Sentiment Analysis is a powerful tool that allows analyzing and interpreting the […]

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XCALLY Mobile APP: Manage your work from anywhere

June 25

Working flexibly and ensuring operational continuity even remotely have become fundamental elements for many companies. That's why XCALLY has developed XCALLY Mobile, an intuitive application available for iOS devices, which offers agents the ability to manage […]

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Workforce management process: optimizing resource management

June 11

In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]

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