customer service

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…

In a customer care context, the ability to filter information is crucial. With an increasing number of communication channels, from voice calls and chats to email and social media posts, agents need to be able to…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

There is an increasing focus on omnichannel, multichannel, artificial intelligence, and automation. These are the new and innovative scenarios facing companies involved in today’s customer service. The race to have the best omnichannel call center software…

Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and…