Chatbot intelligence: the use of AI for customer service
October 4
Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]
Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in […]
Chatbot AI: how artificial intelligence is revolutionizing customer service
September 16
Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]
In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this […]
Enhancing Financial Services through XCALLY: Mukuru's Case study
September 6
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]
Labor force management: leveraging technology for a strategic approach
September 3
Labor force management is a key element in optimizing human resources and improving operational efficiency within a company. Managing the workforce as well as possible is crucial to ensuring productivity and quality of services provided. In […]