omnichannel

Deploying Conversational AI to improve Lead management with XCALLY and Dialogflow
April 30
Scenario The Spanish Colabora Company has chosen the XCALLY Partner Inicia Soluciones in order to setup a marketing outbound campaign to improve lead management and increase the sale funnel conversions of its surveillance and alarm systems. […]
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XCALLY Motion for Tahya Misr, fundraising entity in Egypt
April 29
Project goals Tahya Misr is a growing and vibrant fundraising entity whose goal is to help Egyptian citizen in several sectors. During this COVID-19 crisis, Tahya Misr took the decision to aid people in Egypt - […]
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XCALLY and Microsoft Teams teaming up
April 29
Scenario One of Inicia Soluciones customers recently had the need of a unified telephony environment for both the company and Call Center. This company uses Microsoft Teams in a corporate way but required for their environment […]
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IVR agent management
Discover the IVR Application for Work At Home Agents!
May 25
Your Agents can manage Voice interactions with customers via any kind of external phones, instead of (or blended with) the traditional Phonebar or the WebRTC bar. They don't need computer access and they can work from […]
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