omnichannel customer journey

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and…

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and…

The analysis of data collected during interactions with their customers has become an invaluable resource for customer service companies. The keyword "real time analytics" represents exactly this concept: the ability to collect, analyze and use real-time…

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of…

The seamless integrationor seamless integration, is a key factor in ensuring a seamless customer experience. The buying experience and relationship with businesses has increasingly shifted to digital channels, such as websites, apps, social networks and messaging.…

XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed…