omnichannel customer journey

XCALLY Mobile: flexibility and productivity for your agents even on the go

July 22

XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed […]

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Improve customer service quality with XCALLY Quality Analysis

July 17

Do you want to enhance the quality management of your customer interactions, optimize service delivery, and foster continuous improvement? XCALLY Quality Analysis is the solution for you. Using cutting-edge artificial intelligence technologies, XCALLY Quality Analysis analyzes […]

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Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy

July 9

The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]

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Omnichannel Customer Journey: The Key to Successful Customer Care

July 2

When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]

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NLP Sentiment Analysis in Customer Service: Enhance the Experience with XCALLY

June 28

In the context of customer service, understanding and empathetically responding to customer's emotional reactions is crucial to ensure a rewarding and satisfying experience. NLP Sentiment Analysis is a powerful tool that allows analyzing and interpreting the […]

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Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY

June 21

In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]

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