See who is working on each interaction in real time!
In shared environments, like mailboxes, it's really important to have the awareness of who is working on customer interactions in realtime.
In XCALLY Motion a visual notification shows the Agents that are currently viewing/editing each interaction!
In the interactions list the "watching" sign appears for every interaction already in use.
In the single interaction view the "Currently in use" row shows the avatar of the Agents, and even of the Admin, that are viewing/editing the ticket.