omnichannel customer journey

Explainability in AI: understanding artificial intelligence to improve customer care

March 21

Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]

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IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience

March 18

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]

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Omnichannel engagement: the strategy to win and retain customers

March 12

Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]

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Optimizing the customer experience with a customer experience management software

March 4

Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]

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Omnichannel Customer Experience: The Key to Successful Customer Interaction

February 28

Among the various approaches to improving customer interaction, the omnichannel customer experience stands out as a key strategy for ensuring effective engagement of the average user across all available channels. What is meant by Omnichannel Customer […]

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Improving the customer experience through Quality Analysis in customer care

February 13

What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in […]

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