omnichannel customer journey

Omnichannel Customer Experience: The Key to Successful Customer Interaction

February 28

Among the various approaches to improving customer interaction, the omnichannel customer experience stands out as a key strategy for ensuring effective engagement of the average user across all available channels. What is meant by Omnichannel Customer […]

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Improving the customer experience through Quality Analysis in customer care

February 13

What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in […]

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XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.

February 9

In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]

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How AI chatbot can transform customer service with XCALLY

February 6

In today's digital age, companies are constantly looking for innovative solutions to improve their customer service processes and deliver exceptional service experiences. As customer expectations continue to rise, companies will find themselves under increasing pressure to […]

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Personalizing real-time customer service: the centrality of seamless customer service

January 19

Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]

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How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling

January 17

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]

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