omnichannel customer journey

XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.

February 9

In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]

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How AI chatbot can transform customer service with XCALLY

February 6

In today's digital age, companies are constantly looking for innovative solutions to improve their customer service processes and deliver exceptional service experiences. As customer expectations continue to rise, companies will find themselves under increasing pressure to […]

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Personalizing real-time customer service: the centrality of seamless customer service

January 19

Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]

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How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling

January 17

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]

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Make the most of CRM Integration to optimize business efficiency

January 9

Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to […]

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AI and Automation: the technological revolution that is transforming the world of customer care

January 3

Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the […]

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