omnichannel contact center

call center dispositions
How to improve your strategy in a customer-driven way using dispositions
October 25
What is a disposition? A disposition is a label (or a set of labels, with a hierarchy of up to three levels) that describes the outcome of a call or, in general, an interaction. It is […]
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callback feature
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
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xcally gdpr
XCALLY and GDPR
May 25
Since its first projects, Xenialab approach focused towards a strong committment to privacy, transparency and safety in order to guarantee our clients personal data. This approach implies that the analyses of the overall architecture, as well […]
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kuando busylight
We support Kuando Busylight!
September 25
XCALLY MOTION provides the interoperability between the Agent Phonebar and the Kuando Busylight Omega and Alpha. Immediately get the status of your Agents! The Busylight changes its colour according to different Agent status - set through […]
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XCALLY - Answernet Case study
January 29
One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing […]
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ZALORA chooses XCALLY to deploy new customer care center operations
June 29
XCALLY has been deployed to manage the Inbound multi-skill based routing optimization on Asterisk, the complex Database-driven drag-and-drop IVR, and the integration of the Zendesk Cloud-based Ticketing solution. Deploying XCALLY is an interesting new development for […]
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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

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Cap. Soc. € 200.000 i.v
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