omnichannel contact center

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this,…

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the…

Sunday, December 18, at 9 PM, the charity concert Maltesers’ Soup 2022 - organized by Maltesers - was broadcasted on LRT (Lithuanian public television channel).  During the concert some of the most famous artists in the…

According to the latest Clusit Report, in 2021 cyber-attacks across the globe have increased by 10% compared to the previous year and they are more severe. The impact of accidents is higher and the repercussions on…

Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and…

XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it…