customer experience

The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized…

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity,…

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of…

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the…

The seamless integrationor seamless integration, is a key factor in ensuring a seamless customer experience. The buying experience and relationship with businesses has increasingly shifted to digital channels, such as websites, apps, social networks and messaging.…

Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find…