customer experience

In a customer care context, the ability to filter information is crucial. With an increasing number of communication channels, from voice calls and chats to email and social media posts, agents need to be able to…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

In this case study we are going to analyze how the customer of Inovasj, a long-standing partner of XCALLY, used our omnichannel solutions to significantly improve operations and customer experience. Who is the client company Lombarda…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

The Business Continuity Plan (BCP) is a fundamental pillar for any company aiming to ensure operational continuity in emergency or crisis situations. It is not easy to predict a critical situation, but it is possible to…

Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and…