customer experience

XCALLY Mobile: flexibility and productivity for your agents even on the go

July 22

XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed […]

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Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy

July 9

The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]

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Omnichannel Customer Journey: The Key to Successful Customer Care

July 2

When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]

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Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY

June 21

In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]

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Workforce management process: optimizing resource management

June 11

In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]

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OpenAI Assistants API: A New Frontier in Digital Customer Care

May 30

In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who […]

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