customer experience
Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies
December 5
Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will…
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Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança
July 20
XCALLY and INGO are part of the Technesy holding Spa, founded with a vision always focused on sustainability. As a result, within the group we are working hard to create sustainable solutions that focus on human…
Read the articleTrasformazione digitale e customer experience: uno scenario in cui le persone in crisi chiedono aiuto. Il caso di studio della Fundaciò Ajuda i Esperança
July 20
Ingo SPA , il gruppo che guida lo sviluppo di XCALLY con la società di proprietà Xenialab è diventata una società benefit nel 2021: di conseguenza, stiamo lavorando duramente per creare soluzioni sostenibili che si concentrino…
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Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the…
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Chatbot: theory and case studies
February 27
For the past few years, Chatbots have become essential tools for companies across all industries, revolutionizing the way we interact with customers. Thanks to artificial intelligence, these software programs not only provide instant support but also…
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